At Promag Europe we are committed to safeguarding your privacy . Please read the following policy to understand how we use your personal data.
Promag Europe processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
What personal data do we process?
In general, you can visit Promag Europe on the Internet without telling us who you are or giving any personal information about yourself. However, when you subscribe to our newsletter, enquire about, order, evaluate or start using our products or services; you may be required to provide personal data such as your name, company position, address, telephone number, mobile number, fax number, email address, payment card details and bank details.
As there is CCTV at our premises, if you visit your image and vehicle registration may be recorded. CCTV data is constantly overwritten so will be kept for a maximum of 3 months unless it is needed for the investigation of an incident/crime at the company’s premises or on the business park, in which case it will be kept until it is no longer needed.
Where we collect your personal data from:
We will collect personal data about you through any of the following means:
- When you interact with or complete a form on any of our websites.
- When you enter into a contract or place an order with us
- When you provide information in emails or letters
- When you speak to us on the phone
- When you enquire about any of our products
How do we use your personal data?
Promag Europe takes your privacy very seriously and will never disclose, share or sell your data without your consent; other than for the purposes specified in this notice or where there is a legal requirement.
Promag Europe uses several third-parties to provide services and business functions. However, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We only retain your data for as long as is necessary and for the purposes specified in this notice. The purposes and reasons for processing personal data are detailed below but will depend on the nature of your business relationship with us.
As necessary to perform our contract with you for the relevant service:
- To ascertain the suitability for a contract to provide a product/service;
- To ensure that orders are completed and can be fulfilled as expected for the course of a contract;
- To manage and perform that contract;
- To trace your whereabouts to contact you about the contract we provide you with and in recovering debt.
As necessary for our own legitimate interests or those of other persons and organisations:
- For good governance, accounting, managing, and auditing our business operations;
- To monitor emails and other communications;
- To send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such communications will be non-intrusive, you can opt out of receiving them if you wish;
- CCTV recordings for security purposes.
As necessary to comply with legal obligations:
- In the collection and storage of your personal data for business accounting and tax purposes in-line with UK law;
- For the prevention, detection and investigation of fraud.
Based on your consent:
- To send you marketing information where we have asked for your consent to do so.
You are free to withdraw your consent at any time.
We may also use your personal data to carry out research that will enable us to better understand our users' demographics, interests, and behaviour. This research is compiled and analysed on an aggregated basis, without identifying any user individually.
Promag Europe Email Communications
Promag Europe adheres to the following policy in relation to deployment of Promag Europe email communications:
All emails sent to you by Promag Europe will clearly identify Promag Europe or the applicable division of Promag Europe as the sender.
The subject line of any email sent by Promag Europe will always accurately describe the subject matter of the email.
All newsletter marketing emails sent to you by Promag Europe will include an option to unsubscribe from future email messages.
You may unsubscribe from ALL Promag Europe mailing lists.
Any third-party partners will be required to comply with legislative requirements on unsolicited emails and the use of data.
Promag Europe sends emails to customers, partners and prospects from a number of different domains in both plain text and HTML email formats. Emails are sent using sender email addresses as follows:
@promageurope.com
newsletter@promageurope.mailer01.com
@cardposeurope.com
If you receive an email which claims to come from Promag Europe which does not use these domains, or if you are suspicious that an email may not be an approved Promag Europe email communication, then please send a copy of the email to webmaster@promageurope.com so we can investigate.
Job Applicants
If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information throughout Promag Europe for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference for one year.
Legitimate Interests
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have weighed your interests and any risk posed to you against our own and that such interests are proportionate and appropriate.
With whom might we share your personal data?
Promag Europe provide products and services from many partners with global operations. When you give us personal data, that data may be used, processed or stored anywhere in the world, including countries outside the EEA.
We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, vendors and other partners, some of whom may be located outside the EEA, in order to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).
Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.
Transferring your data outside of the EEA
We share your personal data as specified above. This may involve transferring your data outside the European Economic Area (EEA). In addition, some of our third-party service providers are located outside of the EEA or use cloud based services that are operated on servers located outside the EEA.
If we do transfer information to our partners outside of the EEA we will take steps to ensure that those providers use the necessary level of protection for your information and abide by agreements and measures set out by the company to protect your data and comply with the relevant data protection laws.
How long do we keep your information?
We will keep your personal information for as long as you have a business relationship with Promag Europe or are likely to have one again in the future. We will only retain your personal data after that for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
After you stop having a business relationship with the company, we may keep your data for one of these reasons:
- To respond to any questions or complaints.
- To show that we treated you fairly.
- To maintain records according to rules that apply to us.
- To maintain ‘marketing opt-out’ lists
Consequences of not providing your data
You are not obliged to provide your personal information to Promag Europe, however, as this information is required for us to provide you with our products/services, we will not be able to offer some/all of our products or services without it.
Cookies
Where pages are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. These cookies cannot be used to identify you personally.
These pieces of information are used to improve services for you, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through "How Stuff Works: What is an internet cookie?".
Learn how to remove cookies set on your device.
Our use of cookies
There are two types of cookie you may encounter when using promageurope.com
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. We currently use no first party cookies.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Google or Twitter have their own cookies, which are controlled by them.
Third party cookies
We use the following third party tools which may also set cookies on the third party websites' on its behalf. Promag Europe does not control the dissemination of these cookies. You can check the third party websites for more information about these.
| Provider | Purpose | More info |
| Google Analytics | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
(No personally identifiable information is contained in these cookies) |
Google Privacy policy |
Links
The Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site, and to read the privacy policy of other sites that collect personal data. This privacy policy applies to personal data collected by Promag Europe and our associated companies. Promag Europe is not responsible for the content on any other site outside the Site and the sites of our associated companies ("Associated Sites").
Security
We endeavour to hold all personal information securely in accordance with our internal security procedures and English law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
Contact
This is a website of Promag Europe which is a division of CardPOS Europe Ltd
Registered office: 19-20 Shrivenham Hundred Business Park, Watchfield, Swindon, SN6 8TZ, UK
Company Registration Number 03830109.
Information Commissioner's Office registration number Z7200050
Data Subject Rights (Your Rights)
You have the right to access any personal information that Promag Europe processes about you and to request information about:
- What personal data we hold about you;
- The purposes of the processing;
- The categories of personal data concerned;
- The recipients to whom the personal data has/will be disclosed;
- How long we intend to store your personal data for;
- If we did not collect the data directly from you, information about the source.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with data protection laws, as well as to object to any direct marketing from us, to exercise your data portability rights and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
How to get a copy of your information
You can access your personal information we hold by filling in the contact form here or by writing to us at this address:
The General Manager
Promag Europe
19-20 Shrivenham Hundred Business Park
Watchfield
Swindon
SN6 8TZ
UK
We will respond to subject access requests within 30 days.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our online form.
You also have the right to complain to the Information Commissioner’s Office. Full details of how to do this are on the Information Commissioners website. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Notification of Changes
This privacy policy was last updated on the 23rd May 2018.
We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Site. You accept that by doing this, Promag Europe has provided you with sufficient notice of the amendment or variation.